Ishan Naik

Things I thinkThings I got wrong

Every post here has a source you can click. When the evidence turns out to contradict what I published, I rewrite the post and leave the old claim visible with a line through it.

Posts
2
Rewritten
2
Subjects
5
  1. 9 Aug 2026
    5 min

    Rewritten · replaces 25 Apr 2026

    AI support in ecommerce: faster, and slightly worse

    Only about a fifth of ecommerce brands have shipped AI support. It cuts response times ninefold and drops satisfaction by 2.4 points. A rewrite of a 2024 post that got this wrong.

    • AI
    • Ecommerce
    • Support
    • Research
  2. 9 Aug 2026
    5 min

    Rewritten · replaces 13 May 2026

    I said charging for accounts would kill the bots. X tried it.

    In 2024 I argued a small fee would break bot economics. X had already run that experiment, and the accounts spreading AI images turned out to be more likely to be paying subscribers.

    • Social Media
    • AI
    • Research